A manager’s reception at a limited-service hotel can take one of three forms: no personality, professional, or friendly. In fact, the latter is the most common form. There is a fine line between professionalism and personality, and a manager’s reception in a limited-service hotel should fall somewhere in the middle. Fortunately, there are several ways to ensure that the reception of a manager is as warm and inviting as possible.
Professional
The reception of the professional manager is a formal meeting for the management team. The manager is responsible for the day-to-day operations of the front office, including the room reservation system. The front desk agent, who reports to the front office manager, works in the lobby area, greeting and processing arrival and departure requests. Other duties of the receptionist include responding to guest questions, handling guest requests, and processing payment.
The manager’s reception is typically held in the breakfast room or lobby, where one or more hotel managers greet guests. During the reception, complimentary food and beverages may be served. The origins of the manager’s reception date back to the days when managers would meet guests and greet them. In some limited-service hotels, the reception may take place in a private meeting room. In these places, the manager can invite a wide range of guests to attend.
A limited-service hotel’s reception staff also helps to maintain and increase its profitability. It is important to differentiate products and services and offer credit to guests for services. Then, a hotel can sell directly to a specific market segment. This process allows managers to reinforce desired performance and correct undesirable behavior. It is also vital to keep track of staff and their activities. Besides the receptionist’s duties, the hotel staff also works on the line departments, including reservations.
